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India Adtrack
India Online 2007 
India Employee Speak 2007
UFI 2007
Brand Momentux
India Online 2006  
India Online 2005  
Custom Research
Brand Track cum usage satisfaction study of telecom service provider for a leading telecom magazine.
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Mobile User Survey 2007
Study to evaluate employee value proposition for a
leading banking back
office.
Study to understand the IM/ chatting users for a leading media company.

Bench marking usability studies for a leading travel portal based on actual user evaluations.

Indian Web Usage Evolves In 'Depth' Than In Spread
August 5, 2005

CXOtoday
In its decade long presence in India, Internet usage has evolved more in 'depth' than in 'spread'. That is, its impact and growth is being driven through 'increased usage' by existing users rather than assimilation of newer ones.

Internet in India at crossroads
August 2, 2005

exchange4media
In its decade long presence in India, Internet usage has evolved more in ‘depth’ than in ‘spread’. That is, its impact and growth is being driven through ‘increased usage’ by existing users rather than assimilation of newer ones. Eighty per cent of urban net users have been wired for more than three years now while only 8 per cent joined the bandwagon less than a year ago.

Internet grows in depth in India: Study
August 2, 2005

CIOL
Internet usage has evolved more in 'depth' than in 'spread in its decade long presence in India,' a study said. Internet's impact and growth is being driven through 'increased usage' by existing users rather than assimilation of newer ones, the study conducted by JustConsult said.

India's Net Userbase Gets Deeper And Not Broader
August 2, 2005

Content Sutra
In India, Internet user base is growing in depth, not in spread. The already existing users are spending more time on the net while only a few new users are added every year, according to a survey by JuxtConsult, a joint effort of Indicus Analytics and Webchutney.

Net worth: User base is only deepening, not broadening
August 1, 2005

Newswatch
Internet usage in the country, in the last one decade, has evolved more in depth than in spread. The user base has deepened, not broadened.

India's Net Userbase Gets Deeper And Not Broader
August 1, 2005

Business Standard
In India, Internet user base is growing in depth, not in spread. The already existing users are spending more time on the net while only a few new users are added every year, according to a survey by JuxtConsult, a joint effort of Indicus Analytics and Webchutney.

Virtual society has few newcomers
August 1, 2005

Rediff.com
Internet use growing in depth, not extent: Study.

Indian Companies Fall Flat Online
January 28, 2005

Destination CRM
The country's largest companies are not effectively handling online customer queries.

Customer is king? Not quite
January 18, 2005

Business Standard

A survey shows that despite the buzz about eCRM, Indian companies fail to effectively handle customer relations online.

58% of top Indian cos unresponsive to customer queries
January 13, 2005

Agencyfaqs

PSUs were better than the private companies when it came to customer responsiveness.

58% of Leading Indian Companies are Unresponsive to Customer Queries
January 11, 2005

CRMToday

The scope of the study incorporated 50 of the largest Indian B2C companies in terms of revenue across retail, financial services, telecom and manufacturing sectors. Analysts made email enquiry acting as customers to the companies’ websites and measured their responsiveness in terms of Time and Quality.

Most companies cold to customers
January 04, 2005

Rediff

The latest study by JuxtConsult, a leading interactive research and advisory agency, graded a majority of India's top companies as being non-responsive to customers on the Internet.
Customer Service? Could You Define That Again Please
January 04, 2005

CIOL

A study across 50 of the largest Indian B2C companies reveals that a majority of them are non-responsive to customers on the Internet.

Majortiy of Indian Companies unresponsive to e-queries: Study
January 04, 2005

ZDNet

The report highlights the increasing need for companies to develop effective eCRM channels to address the growing Internet user base in India.

Customer Service? Could You Define That Again Please
January 04, 2005

CXO today

A recent study by JuxtConsult, an interactive research and advisory agency, graded 50 Indian B2C companies as being non-responsive to customers on the Internet. The companies studied included the retail, financial services, telecom, and manufacturing sectors.